Frequently Asked Questions

ðŸū Everything You Need to Know

ðŸĶī What types of products do you offer?

We offer premium pet products for cats and dogs — from grooming tools and toys to accessories and dental care. Every PawerPets item is designed to keep your furry friend happy, healthy, and active.

🚚 Where do your products ship from?

We work with trusted suppliers from the U.S. and Asia. Depending on the item, your order ships from the nearest warehouse to ensure faster delivery and lower carbon impact.

ðŸ“Ķ How long does shipping take?

Most orders are processed within 1–3 business days and arrive within 7–14 business days for US orders and 14-31 business days for international orders. You’ll receive tracking updates via email as soon as your order ships.

🔍 How do I track my order?

Check your order status anytime using your tracking link or visit our Order Tracking Page for live updates.

💛 What if my item arrives damaged or incorrect?

If your order arrives damaged or not as described, contact us within 7 days with a photo or video. We’ll replace or refund it — fast and hassle-free.

ðŸ’ģ What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other secure options. All transactions are protected with advanced encryption for your safety.

🐕 Are your products safe for pets?

Yes! Every product we carry is made from pet-safe materials and tested for durability. We only source from certified, high-quality suppliers who meet strict safety standards.

✉ïļ How can I contact you?

You can reach our friendly PawerPets Support Team at pawerpetssupport@gmail.com or through our Contact Us page. We reply within 48 hours!

🌎 Do you ship internationally?

Absolutely! PawerPets ships to most countries worldwide. Delivery times vary by region, but we aim to get every tail wagging as soon as possible.

🛍ïļ Do you accept returns or refunds?

We accept returns within 30 days for unused, unopened items. Contact us for return instructions. For hygiene reasons, opened grooming and feeding items cannot be returned.

ðŸ’Ą My order has multiple items — why did I only receive one?

We sometimes ship from multiple warehouses to get products to you faster. Don’t worry — the rest of your order will arrive shortly with separate tracking numbers.

ðŸĪ Do you offer wholesale or affiliate partnerships?

Yes! Join the PawerPets family as a wholesaler or affiliate. Contact us at pawerpetsstore@gmail.com to learn more.

🕒 Can I cancel my order after placing it?

You can cancel within 12 hours of placing your order if it hasn’t been shipped. Once in transit, cancellations aren’t possible — but we’ll gladly assist with a return or exchange.

ðŸĐ Are your grooming tools suitable for all breeds?

Most PawerPets grooming tools are designed for all coat types and sizes — from small cats to large dogs. Product descriptions include specific breed recommendations for best results.